Warranty
There is a 2 years warranty period for all wheels purchased from us.
If during this period there are any manufacturing defects on the components, we will replace them or you will receive new wheels.
In the last 2 years, out of the hundreds of wheels you have used, we had only 2 (two) warranty cases.
This means that we have properly selected component suppliers, and in particular the manufacturers of carbon rims.
Along with the delivery of the wheels, you will receive a Warranty Card, which in more than 99.5% of cases will lie in the drawers and will be a souvenir and confirmation of how good your choice was when you decided to choose our wheels.
In other circumstances not covered by the warranty terms, you can always take advantage of the Crash Replacement program.
Crash Replacement
All our wheels are covered by the 2 years Crash Replacement program.
This is a way to repair your wheels at "cost".
And when you see our offer, you can rest assured that we have mastered the "costs" to perfection.
Your Falcon wheels have been involved in the mishap and have been damaged. Contact us.
After assessing the situation, we will prepare a cost estimate and suggest the best solution for you.
You will surely be satisfied.
SHIPPMENT
We use the services of DPD. If you have other preferences, please write to us and we will always adapt to your choice.
Wheels, properly secured and packed in our factory carton, will reach you in Europe within 5 days of shipping.
Koszt dostawy to 40 pln na terytorium Polski przy wpłacie na nasze konto lub skorzystaniu z systemu płatności PayU.
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Returns
You can return the unused wheels to us within 14 days from the date of purchase without giving any reason and we will refund your money.
In this case, please print and fill in the attached return form (link at the bottom of the information in the RETURNS category), providing your details and account number to be returned.
Pack the wheels properly securing them (preferably in our factory carton), attach the completed return form and proof of purchase.
Send to address:
Falcon Sebastian Zelazowski 11-001 Dywity, Roznowo 324 phone number +48 502 392 488.
After receiving the package and its verification, we will inform you about its receipt and we will refund the funds to the bank account provided in the form.
IMPORTANT
The returned product cannot bear traces of use.
The buyer pays for shipping the returned product to the seller.
You will receive a refund of the purchase costs up to 14 days.
- - wiąże się z koniecznością pokrycia 5% -
FAQ
1Czy koła Falcon to "chińczyki"?
We build wheels in our assembly plant in Poland, from proven quality components, using professional tools and equipment. The rims come from Asia (95% of carbon rims in the world come from there). Selecting the best producers was a time-consuming but necessary process. Today we can see that it is very effective. Thousands of our wheels are used by amateurs, masters, future and current professionals and only 3 (three) complaints are the best proof of this.
2DO I HAVE TO ALIGN THE FALCON WHEELS AFTER THE FIRST RIDES?
No, you shouldn't. Because during folding, the wheels are subjected to appropriate loads on the pneumatic press. After this process, they are ready to take heavy loads without any permanent aberration requiring correction.
3AFTER WHAT TIME OF USING TO SERVICE FALCON WHEELS?
Caring for the cleanliness of the wheels on a daily basis, in particular the hubs, as well as the condition of the tires and the appropriate pressure in them (see the HANDBOOK ABOUT WHEELS), do not worry about the word "service". With proper use, 15-20 thousand. km, pay attention to the condition of the bearings in the hubs. May require lubrication or, in some cases, replacement. In this situation, you can send the wheels to us or use the services of reputable bicycle services in your area. If the wheels remain at rest for a long time, remember to "twist" them around their axis at least once every 2 weeks. This will certainly extend the life of the bearings.
4Can I use Falcon wheels with tubeless tires?
All Falcon wheel types are suitable for both tubeless and tube tires.
5WHAT RIM DEEP TO CHOOSE FOR ROAD / TRIATHLON WHEEL?
More details you can find ABOUT US / HANDBOOK ABOUT WHEELS.
6Jakie szprychy wybrać w kołach do mojego Gravela/Przełaja?
Jeśli planujesz używać kół tylko w Gravelu/Przełaju to rekomendujemy Sapim d-light. Spełniają swoją funkcję, a są tańsze. Jeśli planujesz użytkować koła zarówno w Gravelu/Przełaju jak i rowerze szosowym, to rekomendujemy wybrać szprychy Sapim cx-ray. Koła użytkowane w rowerze szosowym powinny być aerodynamiczne, więc wybór szprych płaskich jest oczywistym. Gdyby jednak aerodynamika nie miała dla Ciebie znaczenia, to wybór szprych Sapim d-light jest jak najbardziej uzasadniony.
7TUBELESS OR TUBE TIRE?
W kołach MTB i do Gravela/Przełaja zdecydowanie opony bezdętkowe (tubeless). W kołach do Szosy/Triathlonu temat jest obszerniejszy. Więcej informacji w zakładce O NAS / PORADNIK O KOŁACH
8WHY SHOULD I CHOOSE FALCON WHEELS?
Comparing the offers of well-known and proven manufacturers of carbon wheels, it is currently the best offer on the market.
9HOW CAN I PAY FOR THE FALCON WHEELS?
Oczywiście. Oferujemy zakup na raty. Do 15 rat 0%. Nie ponosisz żadnych kosztów. Wszystko pokrywamy my. Szczegóły poznasz klikając w RATY 0 % na górze naszego sklepu lub w PŁATNOŚCI / RATY 0%