There is a 2 years warranty period for all wheels purchased from us.
If during this period there are any manufacturing defects on the components, we will replace them or you will receive new wheels.
In the last 2 years, out of the hundreds of wheels you have used, we had only 2 (two) warranty cases.
This means that we have properly selected component suppliers, and in particular the manufacturers of carbon rims.
Along with the delivery of the wheels, you will receive a Warranty Card, which in more than 99.5% of cases will lie in the drawers and will be a souvenir and confirmation of how good your choice was when you decided to choose our wheels.
In other circumstances not covered by the warranty terms, you can always take advantage of the Crash Replacement program.
All our wheels are covered by the 2 years Crash Replacement program.
This is a way to repair your wheels at "cost".
And when you see our offer, you can rest assured that we have mastered the "costs" to perfection.
Your Falcon wheels have been involved in the mishap and have been damaged. Contact us.
After assessing the situation, we will prepare a cost estimate and suggest the best solution for you.
You will surely be satisfied.
We use the services of DPD. If you have other preferences, please write to us and we will always adapt to your choice.
Wheels, properly secured and packed in our factory carton, will reach you in Europe within 5 days of shipping.
Koszt dostawy to 40 pln na terytorium Polski przy wpłacie na nasze konto lub skorzystaniu z systemu płatności PayU.
You can return the unused wheels to us within 14 days from the date of purchase without giving any reason and we will refund your money.
In this case, please print and fill in the attached return form (link at the bottom of the information in the RETURNS category), providing your details and account number to be returned.
Pack the wheels properly securing them (preferably in our factory carton), attach the completed return form and proof of purchase.
Send to address:
Falcon Sebastian Zelazowski 11-001 Dywity, Roznowo 324 phone number +48 502 392 488.
After receiving the package and its verification, we will inform you about its receipt and we will refund the funds to the bank account provided in the form.
The returned product cannot bear traces of use.
The buyer pays for shipping the returned product to the seller.
You will receive a refund of the purchase costs up to 14 days.
1Are Falcon wheels produced in China?
We build wheels in our assembly factory in Poland, from proven quality components, using professional tools and devices. The rims come from Asia (95% of the world's carbon rims come from there). Choosing the best producers was a time-consuming but necessary process. Today you can see that it is very effective. Hundreds of our wheels used by amateurs, masters, future and current professionals riders and only 2 (two) complaints are the best proof of this.
2DO I HAVE TO ALIGN THE FALCON WHEELS AFTER THE FIRST RIDES?
No, you shouldn't. Because during folding, the wheels are subjected to appropriate loads on the pneumatic press. After this process, they are ready to take heavy loads without any permanent aberration requiring correction.
3CAN I "BURN" A CARBON RIM?
A carbon rim that cannot be burned has not yet been invented (applies to wheels with a braking surface on the rim). Under extreme conditions, the temperature of the braking surface of the rim can reach 300 degrees Celsius, and no resins for the production of carbon wheels have been invented yet, which do not dissolve at this temperature. Fortunately, with basic knowledge of how to brake, especially on long and steep descents in the mountains, it is difficult to destroy carbons. Falcon's have high temperature resistance. A basalt surface brake with TG 250 coefficient gives you a feeling of security. TG is the temperature above which the resin used to produce the carbon rim changes its state of aggregation from solid to "gel" and the rim begins to deform. Most of the carbon wheels on the market offer rims TG 180-210 coefficient. Therefore, Falcon rims are more resistant to damage caused by overheating during braking.
4AFTER WHAT TIME OF USING TO SERVICE FALCON WHEELS?
Caring for the cleanliness of the wheels on a daily basis, in particular the hubs, as well as the condition of the tires and the appropriate pressure in them (see the HANDBOOK ABOUT WHEELS), do not worry about the word "service". With proper use, 15-20 thousand. km, pay attention to the condition of the bearings in the hubs. May require lubrication or, in some cases, replacement. In this situation, you can send the wheels to us or use the services of reputable bicycle services in your area. If the wheels remain at rest for a long time, remember to "twist" them around their axis at least once every 2 weeks. This will certainly extend the life of the bearings.
5Can I use Falcon wheels with tubeless tires?
All Falcon wheel types are suitable for both tubeless and tube tires.
6ARE THERE SPECIAL BRAKE PADS FOR THE CARBON RIMS?
Yes, they are. Dedicated brake pads for carbon rims are made from special material, which is designed to ensure safe braking and adequate heat dissipation generated during braking. Using brake pads dedicated for aluminum rims can permanent damage carbon rim.
7WHAT RIM DEEP TO CHOOSE FOR ROAD / TRIATHLON WHEEL?
More details you can find ABOUT US / HANDBOOK ABOUT WHEELS.
8WHAT KIND OF SPOKES SHOULD I CHOOSE FOR MY GRAVEL/CROSS-COUNTRY WHEELS?
If you plan to use the wheels only for Gravel / Cross-Country bikes, we recommend Sapim d-light spokes. They fulfill their function and they are cheaper. If you plan to use wheels for both Gravel / Cross-country and road bike, we recommend choosing Sapim cx-ray spokes. Wheels used for a road bike should be aerodynamic, so the choice of eliptic spokes is obvious. If, however, aerodynamics did not matter to you, the choice of Sapim d-light spokes is perfectly justified.
9TUBELESS OR TUBE TIRE?
For MTB and Gravel / Cross-Country wheels definitely tubeless tires. For Road bikes / TT wheels the topic is more extensive. More information you can find in ABOUT US / HANDBOOK ABOUT WHEELS.
10WHY SHOULD I CHOOSE FALCON WHEELS?
Comparing the offers of well-known and proven manufacturers of carbon wheels, it is currently the best offer on the market.
11HOW CAN I PAY FOR THE FALCON WHEELS?
You can pay using bank transfer. Account number you can find in Payment menu.